Frequently Asked Questions
How does ShipSagar work?
ShipSagar centralizes shipment tracking from multiple courier partners into one platform. Businesses add tracking numbers manually or via bulk upload, and ShipSagar fetches real-time delivery updates directly from courier systems. Customers can then track orders on the brand’s own tracking page instead of visiting courier websites.
Does ShipSagar support real-time parcel tracking?
Yes. ShipSagar provides real-time parcel and shipment tracking with live status updates such as Order Received, In Transit, Out for Delivery, and Delivered.
Can I track couriers in India with ShipSagar?
Yes. ShipSagar supports major Indian courier partners including India Post, Delhivery, DTDC, Blue Dart, XpressBees, Ecom Express, Shadowfax, and many more.
Does ShipSagar support USA and UK couriers?
Yes. ShipSagar supports global courier partners including DHL, FedEx, UPS, USPS, Royal Mail, and other international carriers across the USA, UK, and additional regions.
Can I track multiple shipments together?
Yes. You can track multiple shipments at once using bulk upload via Excel or CSV files, making it ideal for eCommerce, D2C brands, and logistics teams.
Can businesses use ShipSagar for bulk tracking?
Absolutely. ShipSagar is designed for businesses handling high shipment volumes and supports bulk shipment uploads, automated tracking updates, and performance analytics.
Does ShipSagar send delivery notifications?
Yes. ShipSagar supports automated delivery notifications via Email, SMS, and WhatsApp to keep customers informed at every delivery stage.
Can ShipSagar integrate with eCommerce stores?
Yes. ShipSagar offers APIs and webhooks that allow seamless integration with eCommerce platforms, ERPs, OMS systems, and custom applications.
Do customers need an account to track orders?
No. Customers can track their orders directly on the brand’s tracking page without creating an account or logging in.
Can I show tracking on my own domain or branded page?
Yes. ShipSagar provides fully branded tracking pages that can be customized with your logo, brand colors, and domain for a consistent customer experience.
What makes ShipSagar different from other tracking tools?
Unlike basic tracking tools, ShipSagar allows brands to own the tracking experience on their own website, supports 500+ couriers, offers AI-powered delivery insights, and reduces customer support queries by up to 69%.
Does ShipSagar reduce customer support queries?
Yes. By providing real-time tracking visibility and automated notifications, ShipSagar significantly reduces “Where is my order?” support queries.
How accurate is ShipSagar’s tracking?
ShipSagar fetches tracking data directly from courier partners, ensuring high accuracy and timely delivery updates.
How do I contact ShipSagar support?
You can contact our team via the Contact page, email, or phone. Our support team is available to assist with onboarding, integration, and ongoing usage.