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ShipSagar FAQ – Shipment & Courier Tracking Questions Answered

How does ShipSagar work?

ShipSagar centralizes shipment tracking from multiple courier partners into one platform. Add tracking numbers manually or via bulk CSV/Excel upload – ShipSagar automatically fetches live delivery updates from the courier and sends Email, SMS, and WhatsApp notifications to your customers. Customers can track orders on your branded tracking page instead of visiting courier websites.

Yes. ShipSagar fetches live shipment status directly from courier systems – no delays, no manual refresh. View real-time status: Order Received, In Transit, Out for Delivery, Delivered, Exception, RTO – all from one dashboard updated automatically.

Yes. Once you add a shipment, ShipSagar automatically fetches tracking updates from the courier at regular intervals and sends Email, SMS, and WhatsApp delivery notifications to your customers at every milestone. No manual intervention required.

ShipSagar fetches tracking data directly from courier partner systems – not from third-party scrapers – ensuring high accuracy and timely status updates. Tracking data is sourced from the same systems couriers use in their own portals.

Yes. ShipSagar integrates 500+ Indian and global courier partners – Delhivery, Blue Dart, DTDC, India Post, XpressBees, Ecom Express, Shadowfax, FedEx, DHL, UPS, USPS, Royal Mail, Trackon, Aramex and more – all tracked from one centralized dashboard.

ShipSagar supports all major Indian couriers: Delhivery, Blue Dart, DTDC, India Post, XpressBees, Ecom Express, Shadowfax, Trackon, Bombino Express, First Flight, Wow Express, and 490+ more domestic carriers.

Yes. ShipSagar supports major global courier partners including FedEx, DHL, UPS, USPS, Royal Mail, DPD, Aramex, and other international carriers across USA, UK, Canada, Australia, and more.

Yes. Upload a CSV or Excel file with multiple AWB numbers – from different couriers – and ShipSagar tracks all of them simultaneously with real-time status updates for each shipment.

Yes. ShipSagar sends automated delivery notifications via Email, SMS, and WhatsApp at every shipment milestone – Order Dispatched, In Transit, Out for Delivery, and Delivered. All three channels are fully live and included in the Growth Plan at no additional charge.

Yes. Customers track orders directly on your branded tracking page by entering their Order ID or tracking number – no account creation or login required.

Yes. By providing proactive Email, SMS, and WhatsApp notifications at every delivery milestone, customers always know where their order is – without contacting support. ShipSagar customers report up to 69% reduction in ‘Where is my order?’ support queries.

ShipSagar’s AI engine analyzes carrier data to predict delivery timelines, automatically detect delayed or at-risk shipments before customers notice, identify Return-to-Origin (RTO) risks early, and benchmark carrier performance across all courier partners – all without manual monitoring.

NDR (Non-Delivery Report) is a report of shipments that could not be delivered – returned to origin, customer unavailable, address issues, etc. Yes, ShipSagar provides detailed NDR reports with filtering by courier, country, date, and status – downloadable in Excel format.

Yes. ShipSagar’s Carrier Performance report shows Delivered%, RTO%, Undelivered%, and In-Transit% for each courier separately – FedEx, DHL, DTDC, Delhivery, Trackon, USPS, Royal Mail and more. Use this data to make data-driven courier selection decisions.

Yes. ShipSagar integrates with Shopify and WooCommerce via REST API and webhook integrations. Push order and shipment details to ShipSagar automatically and receive real-time tracking updates and customer notifications.

A branded tracking page lets your customers track orders directly on your website – with your logo, brand colors, and domain – instead of visiting a courier portal. In ShipSagar, go to Settings > Tracking Setup, enter your brand details, copy the widget code, and paste it on your website. No coding required. Setup takes under 5 minutes.

Yes. ShipSagar’s branded tracking page can be configured on your own domain or subdomain – for example, track.yourbrand.com – so customers only see your brand, never ShipSagar or the courier name.

ShipSagar provides a REST API that allows developers to integrate real-time shipment and parcel tracking into any application – eCommerce platforms, ERPs, OMS, or custom tools. One API connects to 500+ courier partners with standardized JSON responses and webhook push notifications.

ShipSagar starts completely free – 50 shipments, no credit card, no time limit. The Growth Plan is ₹2 per shipment with no monthly fee. All features are included: Email, SMS, WhatsApp notifications, branded tracking page, carrier performance analytics, NDR report, and API access.

ShipSagar’s support team is available Monday to Saturday, 9:30 AM to 6:30 PM IST. Contact us via the Contact page, email at info@shipsagar.com, or call +91-9311746788 / +91-9311133772.

Reach us via: Website contact form at shipsagar.com/contact-us/ | Email: info@shipsagar.com | Phone: +91-9311746788 or +91-9311133772 | Office: 306, Third Floor, Tower A1, Corporate Park, Sector 142, Noida, Uttar Pradesh – 201 301, India.

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